Cancellation Policy
Last updated June 2026
Every professional sets their own policy within these platform limits, and you see the exact terms before you pay. This page explains the framework.
The standard window
Most professionals use a 24-hour window. Cancel before the window opens and your deposit is refunded in full, automatically, to your original payment method in 3 to 5 business days.
Late cancellations
Inside the window, a late-cancel fee applies: at most 50% of the service price. Your deposit counts toward the fee. One courtesy reschedule may be offered at the professional's discretion (K Styles Black members get one free reschedule per booking).
No-shows
Missing an appointment without notice can be charged up to 100% of the service price, per the policy you accepted at booking. No-shows also lower your reliability score, which top professionals use to prioritize their books.
When the professional cancels
Your deposit is refunded in full immediately, you get priority rebooking, and repeated professional cancellations affect their standing and Luxury Verified status. If a pro is more than 20 minutes late, you may cancel as if outside the window.
Disputes
Hospitalization, family emergency, weather events: contact support within 7 days and a human reviews it. Disputes are resolved through K Styles, and professionals never see your payment details.
Questions about this policy: concierge@kstyles.co. This document is a working draft for the K Styles preview and will be finalized with counsel before public launch.