build status
What's built, what's shipping
The platform is built and the core booking-and-payments experience is live in production on the real backend, clients book and pay, pros run their business, and admins run operations on real data. A few surfaces are still in preview and queued next.
Last updated June 25, 2026 · updated as we push changes.
live now
Core platform: in production
- Live
Booking & scheduling
Clients book real appointments against each pro's actual availability, with slots held atomically so two people can never grab the same time.
- Live
Deposits & payouts
Deposits are collected up front through Stripe and paid out to the pro's connected account; the platform takes no per-booking fee.
- Live
Card-on-file protection
Booksy-style option per service: nothing is charged at booking, but the pro can charge a no-show or late-cancel fee if it happens.
- Live
Cancellations & refunds
On-time cancellations auto-refund; late ones keep the deposit or charge the fee per policy, with safeguards against ever charging or refunding twice.
- Live
Per-pro fee policy
Each pro sets their own no-show and late-cancel percentages and cancellation window; what the client agrees to at booking is exactly what's charged.
- Live
Waitlist auto-offer
When a booked slot frees up, it's automatically offered to the next person in line, who has 15 minutes to grab it before it passes on, turning cancellations back into revenue.
- Live
Pro tools
Pros manage their service menu, set availability, configure fees, and mark no-shows and late cancellations directly.
- Live
Admin operations
Staff run pro verifications, handle support, manage user roles, and moderate reviews from a real admin console.
- Live
Chair-level scheduling
The booking engine assigns a free chair per booking so a shop is never booked past its chair count, and owners turn it on + manage the booking pool from the chairs screen. Live and race-safe.
- Live
Shop-owner tools
Owners open a shop, manage chairs (add/remove + scheduling), invite barbers by email, and run their dashboard, shop-wide broadcasts, and revenue reports, all on real data.
- Live
Shop subscriptions & billing
Owners subscribe to a plan through Stripe and manage it themselves, upgrade, buy chair add-ons, update their card, or cancel, with chair limits enforced live from the subscription.
- Live
Email notifications
Booking confirmations, reminders, cancellations, no-show notices, review requests, and waitlist offers are emailed to clients and pros from a verified domain, sent reliably with retry and no-double-send safeguards.
ai assist
AI that recommends, humans decide
AI runs as an assist, never an autopilot: it recommends, a person approves, and every run and decision is logged. It never makes the final verification call or moves money on its own.
Live now
- Live
AI verification review
When a pro applies for Luxury Verified, AI checks license, insurance, portfolio, and references, then recommends approve / reject / needs-human-review for an admin to action.
- Live
AI support triage
AI reads each support ticket, classifies its priority and sentiment, and drafts a warm, ready-to-send reply for a human to review.
Coming next
- Coming
Grounded support answers
The assistant replies from the actual record, the real booking, charge, or cancellation, instead of a template.
- Coming
AI-assisted resolution
Issuing refunds, reversing no-show fees, rescheduling, always with a human confirmation; AI never moves money on its own.
- Coming
Content drafting for pros
AI-assisted marketing campaigns and review replies, on the same secure server pattern the live features use.
coming next
Built as previews, wiring on next
- Coming
Vendor & marketplace
Vendor onboarding plus product listings and orders in the marketplace.
- Coming
Point-of-sale
In-person checkout for pros, shops, and vendors, walk-ins, products, and tips.
- Coming
Content engine
Blog and newsletter / CMS for marketing and client engagement.
- Coming
SMS notifications
Text delivery via Twilio is built and tested; it switches on once toll-free number verification clears. (Email notifications are already live.)
Everything ships on one shared backend behind the same security and audit model as the live features, so new capability is layered on, not rebuilt.